VeriSM™ is a Service Management approach, specifically tailored to support organizations to help them succeed in the world of digital services. VeriSM™ helps organizations to define their service management principles. These principles will be relevant to all products and services, and include areas like security, quality, cost and risk.
Why has VeriSM been developed? To which purpose it is developed? How does it fit together with other Service Management framworks like ITIL? There are a lot of releant questions to which you will get answer in this introduction webinar.
09.55-10.00 Logging in to webinar
10.00-11.00 Presentation (Lari Peltoniemi, Senior Consultant, Wakaru Oy, in English)
Lari Peltoniemi has worked within IT Service Management for 15 years. He has helped both IT Service consumer and IT Service Provider companies and organizations to successfully develop their ITSM practices and achieve IT and Business goals of organization. Lari 's expertise covers industries widely from MSP IT service providers, Telecom, Banking and Finance, Energy, Education and Public Sector. Lari works as consultant and trainer on VeriSM, SIAM, CAPO/CASM, ITIL, CMDB and ITSM area in general.
VeriSM in Oppia.ee. (Public courses in English available here)