Taking the next step in the scheduling process, this webinar-class takes the full leap into using WFM automation for day to day workforce planning. It looks at how an advanced WFM tool can make center life easier and scheduling more dynamic – along with tips and techniques on getting optimized schedules in an efficient way.
Here Dave Hoekstra, Pre-Sales Consultant at Teleopti, teaches how to schedule for different shift types and for agents working with multiple skills and channels in a day, at a more detailed time interval.
There will be an open Q&A at the end for you to include any of your questions around automated scheduling or to explore any challenges or user cases you are currently experiencing.
Pre-Sales Consultant, Teleopti