This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management.  Foundation certificate holders can understand the structure of the standard and key terms used within it.  They will understand what an organisation needs to do in order to be accredited to the standard. 30 Days Online Access

ITSM Zone
Hinta
518 €
(+alv. 24%)
The Business Relationship Management Professional (BRMP) certification allows delegates to understand the BRM role and create awareness of it in their organisation.  They will also be able to look at current relationships in their business and identify where improvements can be made.

ITSM Zone
Hinta
899 €
(+alv. 24%)
This fully accredited SIAM Foundation course provides an introduction to service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.

ITSM Zone
Hinta
750 €
(+alv. 24%)
ASM applies agile thinking to traditional IT service management processes. It ensures that processes aren’t over-designed or unnecessarily bureaucratic, so that they supply just enough control and structure to effectively and efficiently deliver IT services. Agile service management guidance covers process design, implementation and improvement.

ITSM Zone
Hinta
800 €
(+alv. 24%)
VeriSM is a new approach to service management and its application in a digital world. This Foundation course will introduce VeriSM, give a clear understanding of services and service management and the VeriSM model and explain how an organization can incorporate many different management practices to support the delivery of services.

ITSM Zone
Hinta
850 €
(+alv. 24%)
VeriSM is a new approach to service management and its application in a digital world. This Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model. The VeriSM Essentials certification is a stand alone course , but delegates can later take VeriSM Plus to become VeriSM Foundation certified.

ITSM Zone
Hinta
650 €
(+alv. 24%)
VeriSM is a new approach to service management and its application in a digital world. VeriSM Plus provides an introduction to the new management practices (DevOps, Agile, Lean, SIAM etc.) that are important for service management, and also emerging technologies like cloud and serverless that service management professionals need to be aware of.

ITSM Zone
Hinta
650 €
(+alv. 24%)
This online ITIL Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to looking to achieve certification to demonstrate this. The ITIL Foundation certification is a pre-requisite for anyone wanting to progress to intermediate level ITIL training.

ITSM Zone
Hinta
599 €
(+alv. 24%)