ITIL® 4 Direct, Plan and Improve

Duration: 3.0 days
Course's pricing


ITIL® 4 Direct, Plan & Improve provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.

It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Therefore, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

Learning outcome

  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

ITIL 4 Direct Plan and Improve exam 

  • Bloom’s taxonomy levels: 2-3
  • Type of assessment: Objective testing (multiple choice exam)
  • Exam duration: 1 hour 30 minutes + 25% for non-native English speakers
  • Number of questions: 40
  • Pass mark: Provisionally 28/40 marks - 70%
  • Open book/closed book: Closed book
  • Accepted prerequisites: ITIL 4 Foundation + course participation
  • Expiry date: No expiry date
  • Marking method: There is only one correct answer per question. Each question is worth 1 mark
  • Delivery: Examination can be online or paper-based

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