3-in-1: ITIL® Overview + ITIL® Foundation + Certification Exam

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3-in-1: ITIL® Overview + ITIL® Foundation + Certification Exam


This course is a combination of three components

  • ITIL Overview one day classroom course
  • ITIL Foundation eLearning
  • ITIL Foundation Certification Exam

ITIL Overview classroom course covers overview for:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement


ITIL Foundation eLearning:

ITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework.


Our course uses interactive technology, high quality media and downloadable resources to teach the key elements, principles and processes of the 5-stage ITIL Service Lifecycle and as such, is fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for the ITIL Foundation Certificate in IT Service Management.


The course is ideal for professionals who work within an organization that has implemented ITIL as part of an ongoing service improvement program.


ITIL Foundation Certification Exam:

In order to achieve this foundation qualification you must pass the ITIL® 2011 Foundation Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service called Exin Anywhere. And you can download the Terms and Conditions of taking this exam here.

When you have completed the learning outcomes of the course, you will be ready to start preparing for the ITIL Foundation exam. To support you with this, the e-learning course contains a practice exam that will simulate the conditions of the real thing.

Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management.

What you need to know about the exam:

This is a multiple choice exam consisting of 40 questions and there is a time limit of 60 minutes to complete the exam. The exam is closed book - you cannot make use of any resources or materials during the exam.

To pass the exam you must get 26 out of 40 questions correct (65%).

The course materials provided in the Foundation e-learning course will provide you with all the information you need for this exam. You will be tested on:

  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)

Before you book you can test that your computer configuration will meet the requirements for an EXIN Anywhere exam, using an online test provided by Exin.

This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the Exin Anywhere website for a complete list of information and guidance.

If you can not participate this course, you can send someone else instead of you. If cancellation is done less than two (2) weeks before the course start, we will charge 50% of the price. In case of no show without any cancellation, we will charge the whole price. Cancellation fee will also be charged in case of illness.

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