This accredited ITIL 4 Strategist: Direct, Plan & Improve course offers everything needed to pass the official examination and comes with a FREE exam voucher. Students will learn about several methods, principles, and techniques which can be used to direct, plan and improve ITIL projects and value streams. They will also study tools and templates that can be used to implement ITIL 4 in practice.
ITIL 4 Strategist: Direct, Plan & Improve is a module within both the 'Managing Professional (MP)' and 'Strategic Leader (SL)' streams. Passing the exam is a requirement for completing either stream, though students do not have to pass the ITIL DPI exam more than once if they are aiming for the title of 'ITIL Master'.
Fully accredited training course
Verified 'ITIL Leader' 2019
FREE exam voucher
Exam Pledge (FREE resit) - T&Cs apply
6 months access
16+ hours of course material
Exam simulator & revision modules
Increase your earning potential by 30%
Expert tutor support
Fully mobile compatible
The worlds of IT and business are firmly linked, with IT service management (ITSM) playing a crucial role in the pursuit of crucial business goals. ITIL 4 is the latest iteration of ITIL, the world-class ITSM framework that has long set a standard in maximizing the value of IT-enabled products and services.
This course has been designed by Good e-Learning’s in-house team of subject matter experts and online training specialists. It is designed with two goals in mind: to help students get certified in ITIL DPI, and to ensure they can develop a practical understanding of how to use the course’s guidance in practice.
The practical and technical guidance offered by this course can be highly valuable for a variety of roles, including continuous improvement managers, change managers, IT operations managers, enterprise architects, service designers, risk managers, compliance managers and cloud systems engineers. Better yet, ITIL’s guidance is agnostic, in that it can be utilized by organizations of any industry, size or location. Gaining experience in applying the guidance can also help managers take on more responsibilities, and even find higher-paying roles.
By the end of the course, students will be fully prepared to sit and pass the ITIL 4 DPI examination.
How to properly plan, review and improve products and services
How to oversee organizational change and interface with governance, risk and compliance
How to apply the concepts covered in the course to real-world organizations
Support and practical skills that can help with properly directing, planning and improving organizational IT
Everything needed to pass the official ITIL 4 DPI exam
The course consists of 10 modules:
Intro: An Introduction to ITIL Strategist: DPI
Module 1: Direct, Plan and Improve Concepts
Module 2: Direction, Planning, and Principles in Context
Module 3: GRC Principles and Methods
Module 4: Continual Improvement
Module 5: Organizational Change Management
Module 6: Measurement, Indicators, and Reporting
Module 7: Measurement and Value Streams
Module 8: Stakeholders, Communication and Feedback
Module 9: Practice Exams
Module 10: Course Wrap-Up
This course has been accredited by PEOPLECERT, which is licensed by AXELOS as an Examination Institute for the ITIL 4 DPI Certificate in IT Service Management.
There is a closed-book, multiple-choice exam with 40 questions and a duration of 90 minutes. The pass mark is 70% (28/40).
The test can be taken online at any time via PEOPLECERT. Candidates will require a webcam and microphone.
Access to course
FREE PEOPLECERT exam voucher included, as well as mock exams and quizzes.
• ITIL® 4 Foundation
ITIL® is a registered trademark of Axelos. All rights reserved.
ITIL® 4 Direct, Plan & Improve (DPI) training is provided by Good e-Learning, accredited by PeopleCert. Oppia.fi promotes this course for Good e-Learning.