This accredited ITIL 4 Specialist: Create, Deliver & Support course offers everything needed to pass the official examination and comes with a FREE exam voucher. This ITIL 4 CDS module belongs to the 'ITIL Managing Professional (MP)' stream and demonstrates how to deliver real and sustainable value in the ITIL service lifecycle by seamlessly integrating various concurrent elements.
‘ITIL Specialist: Create, Deliver and Support’ is one of the modules in the new ITIL Managing Professional (MP) stream. It goes into detail on how ITIL practitioners can integrate the various elements of IT, including designing, building, testing, launching, running and supporting IT-enabled products and services, in order to deliver real and sustainable value. This ongoing process is central to the development and operation of technology systems and services, all of which must be designed and built to be seamlessly integrated.
This course was developed by Good e-Learning’s in-house team of corporate training specialists. It offers a variety of assets designed to not only help students prepare for the official examination, but also to give them a solid practical understanding of the subject matter. They include mock exams, a glossary, quizzes, lesson plans, full transcripts, knowledge checks, and instructor-led videos. Students can also enjoy podcasts, simulations and real-world case studies to help them understand how to apply their new knowledge practically.
By the end of the course, students will be fully prepared to sit and pass the ITIL 4 CDS examination.
How different value streams are built, tested and delivered, as part of an end to end process of continual iterations and feedback loops
How to integrate various value streams
How to assess service performance and utilize methods designed to improve service quality
How to use ITIL 4 in practice to plan and build value streams and chains, creating, delivering and supporting services that deliver essential value
Everything needed to pass the official ITIL 4 CDS exam
Who should take this course?
The course consists of 5 modules:
This course has been accredited by PEOPLECERT, which is licensed by AXELOS as an Examination Institute for the ITIL 4 CDS Certificate in IT Service Management.
There is a closed-book, multiple-choice exam with 40 questions and a duration of 90 minutes. The pass mark is 70% (28/40).
The test can be taken online at any time via PEOPLECERT. Candidates will require a webcam and microphone.
Access to course
FREE PEOPLECERT exam voucher included, as well as mock exams and quizzes.
• ITIL® 4 Foundation