Try out the first chapters for free from here.
ITIL is a collection of best practices for the delivery of IT services and the management of IT infrastructure. The service management practices defined in ITIL 4 have been tested and tried in organizations globally.
Course objective is to learn the key concepts and systematic structure together with practices to be able to provide better IT services and communicate efficiently with all stakeholders. The course introduces service management, service delivery and the relationship of both of these with the expectations of the business. Participants will learn to identify the key principles and concepts of service management and will develop an awareness of the benefits of using ITIL in an organization.
All personnel working with IT Services. Typical attendee roles include CIOs, senior IT managers, service managers, production/operation managers, project managers, application specialists, system specialists, testing specialists and consultants. The training is also useful for people who are involved in buying or utilizing IT services. For participants wishing to further deepen their understanding of IT Service management, ITIL Intermediate courses are recommended. ITIL 4 Foundation is a pre-requisite for version 4 intermediate courses. ITIL 4 Foundation course is recommended also for those holding the ITIL v3 certificate.
Course is about 10 hours.
ITIL 4 presents best practices if managing IT services. Course consists from foundation collection ideas, models and practies. Generally the content is the following:
These help to ensure that the IT services provided match the needs of the business and contribute to the overall value generated.
Exam simulator will prepare participants for the certification exam, which takes place after the course.
Course is delivered by certified trainer.
Course material is in English.
The ITIL 4 Foudation exam is a web proctored exam, that can be booked with a separate exam voucher. The duration is one hour (+ 15 minutes, if English not native language) and it is a closed-book exam. The examination institute is PEOPLECERT. Registration instructions you can find here and guidelines for web proctored exam are the following: Windows, Mac
Introduction as webinar
ITIL 4 has been introduces in a webinar. Check it out from the recording in Oppia.fi.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The SwirlTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Wakaru Oy is an Accredited Training Organisation for ITIL®.