ITIL® 4 Foundation eLearning + Exam

ITIL® 4 Foundation introduces the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation when providing services (typically IT service but not limited to). The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model, finally an end-to-end model for the creation, delivery and continual improvement of technology enabled products and services.

At the Foundation level of knowledge, you understand how modern organizations supported by Digital Technologies operate, the importance of optimizing value streams to increase efficiency and effectiveness, the relevance of cultural aspects and behavioral principles, and all the terminology used and needed in IT Service Management.

OBJECTIVES

After completing this course you will have learned:

• An overview of the tools and methodologies, purpose and components of ITIL (ITIL 4 Edition), including the ITIL Service Lifecycle and the Service Value System
• The key concepts and value of IT service management to IT service providers and their customers
• How the ITIL guiding principles can help organizations adopt and adapt service management
• The activities of the service value chain, and how they interconnect
• The purpose and key terms of 18 ITIL practices and the 7 essential practices
• How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
• How to become an ITIL Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams

WHO IT IS AIMED AT

• Individuals at the start of their journey in service management
• ITSM Managers and aspiring ITSM Managers
• Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
• Existing ITIL qualification holders wishing to update their knowledge

PREREQUISITES

There are no specific prerequisites. By the way, some appreciation of the ideas and principles of services may be useful.

ACCESS DURATION OF THE COURSE

12 months

 

ITIL® 4 Foundation eLearning is offered by iLEARN – Innovative Learning an ATO of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.